Refund & Return Policy – Magic Wand Solutions

Last Updated: October 3 2025

1. General Principles

  • Customer Satisfaction – We stand behind the quality of every product we ship. If you’re not satisfied, we’ll work with you to resolve the issue promptly.

  • Compliance – All returns and refunds are handled in accordance with applicable federal, state, and local regulations governing hemp‑derived products.

2. Eligible Items

Category

Return Eligibility Conditions

THCa Flower (Wholesale)Returns accepted within 7 days of receipt. Must be unopened, undamaged, and accompanied by the original invoice.

Logistics Services (Same‑Day Delivery, Shipping Fees)Non‑refundable. Service fees are considered rendered once the delivery is completed.

Promotional Samples Not eligible for return or refund. Samples are provided free of charge and are non‑returnable.

3. How to Initiate a Return

  1. Contact Support – Email magicwandsolutions@pm.me within the eligibility window.

  2. Provide Details – Order number, item(s) to be returned, reason for return, and photos (if applicable).

  3. Receive RMA – Our team will issue a Return Merchandise Authorization (RMA) number and instructions for shipping.

4. Return Shipping

  • Our Responsibility – For defective or incorrectly shipped THCa flower, we will cover prepaid return shipping.

  • Customer Responsibility – For returns due to change of mind (within the 7‑day window), the customer bears return shipping costs.

  • Packaging – Use the original packaging whenever possible and include the RMA number clearly on the outside of the box.

5. Inspection & Refund Processing

  1. Inspection – Upon receipt, our quality team inspects the product to confirm it meets the return criteria.

  2. Approval – If approved, we will process the refund within 5 business days.

  3. Refund Method – Refunds are issued to the original payment method (credit card, PayPal, bank transfer).

  4. Partial Refunds – May be applied for items that are returned opened or partially used, at our discretion.

6. Non‑Refundable Situations

  • Items returned after the 7‑day window.

  • Products that show signs of use, contamination, or damage caused after delivery.

  • Orders cancelled after the shipping process has begun.

7. Exchanges

  • If you prefer an exchange for a different strain or quantity, contact support within the eligibility window. We will treat the exchange as a new order and apply any price differences accordingly.

8. Contact Information

Customer Support

  • Email: magicwandsolutions@pm.me

  • Phone: 833-716-7670

We appreciate your business and are committed to ensuring a smooth, transparent experience. If you have any questions about this policy, please reach out—we’re here to help.